At Sawanleb, we believe that great ideas are born from individuals, and that trust is the foundation on which they grow. As a crowdfunding platform that connects creative projects with public supporters, we understand the critical importance of building a transparent, trustworthy, and clearly accountable community environment.
This page is intended to clearly define the core responsibilities and expectations of the platform, project creators, and supporters, so that together we can safeguard the trust that makes this ecosystem possible.
Sawanleb’s Responsibilities
As a platform, Sawanleb’s primary responsibility is to establish a safe, reliable, and efficient ecosystem. We are committed to serving as a trusted bridge between project creators and supporters, and we therefore promise to:
- Provide a transparent framework
We operate under an “all-or-nothing” crowdfunding model, ensuring that funds are released to creators only if a project successfully reaches its stated funding goal. If a project does not succeed, all pledged funds are automatically and fully refunded. This is our most fundamental financial protection for supporters. - Ensure secure and compliant processes
All payments and fund transfers are handled through compliant third-party payment service providers. Platform funds are kept strictly separate from user funds, and projects undergo basic review procedures to help maintain an orderly and credible creative marketplace. - Build effective communication channels
We provide tools and spaces that enable creators to present their projects clearly and share timely updates. At the same time, we offer supporters access to information and communication channels that help them make informed decisions and stay informed when projects encounter challenges. We believe that continuous and transparent communication is the cornerstone of risk mitigation and long-term trust.
Expectations of Project Creators
Project creators are the source of ideas and the executors of projects. The platform and the supporter community place the following expectations on creators, reflecting the trust placed in them:
- Honest and transparent communication
Please present your project clearly and completely, including its vision, potential risks, specific use of funds, and a realistic execution plan. Do not conceal material information or exaggerate claims. - A full commitment to delivery
Successful funding represents a serious commitment to the community. We expect creators to pursue their projects with diligence and focus, treating supporters as co-creators by sharing both progress and challenges through regular updates. - Accountability for outcomes
If a project encounters insurmountable difficulties, we expect creators to address the situation proactively and honestly, making every reasonable effort to reach the best possible solution (such as offering alternatives or refunding remaining funds) and providing supporters with a clear explanation. Your integrity will define both your personal reputation and that of your
Expectations of Supporters
Supporters are the community force that gives creative ideas their vitality. Your participation is essential, and we hope you will engage as thoughtful and constructive contributors:
- Understand the nature of crowdfunding
Supporting a project is not the same as making an online purchase. You are backing an idea that has not yet been realized, which means you share in the inherent risks of potential delays, changes, or even failure. Please carefully review project descriptions and disclosed risks before pledging support. - Make informed and thoughtful decisions
Support projects based on your trust in the creator and their proposed plan. Use the project page, Q&A sections, and update logs to fully understand the project. Sound judgment by supporters is essential to a healthy community. - Engage constructively
We encourage positive interaction with creators through questions and feedback. When projects face setbacks, constructive input and reasonable patience are often more effective than blame in helping resolve issues. Your engagement is an integral part of a project’s journey toward success.