Building Trust Through Clear Information and Open Communication

Trust is the foundation of any successful crowdfunding platform. To protect supporter interests and create a healthy project ecosystem, the Platform places strong emphasis on transparent communication and structured expectation management throughout the entire project lifecycle.

By standardizing how information is presented and how updates are communicated, we help supporters clearly understand project risks, progress, and their associated PTC rights.

A clear project page is the first step toward trust.

Each project on the Platform must follow the “Transparent Project Page” standard. This ensures that supporters can make informed decisions before committing their support.

1. Risk Disclosure

Projects must clearly explain potential risks and uncertainties, including but not limited to production delays, supply chain constraints, or external factors.

This section is designed to help supporters understand that crowdfunding involves uncertainty and to prevent unrealistic expectations.

2. Supply Chain Status

Project owners are required to disclose the current status of product development and supply chain preparation, such as:

• Design or prototype stage
• Manufacturing readiness
• Supplier or factory cooperation status
• Estimated production and delivery timeline

This information allows supporters to assess the feasibility and execution capability of the project.

3. PTC Points Distribution Rules

Each project must clearly explain how PTC points are handled, including:

• How PTC points are calculated based on support amount
• Whether points are locked or released in stages
• The conditions and timing for point release
• Available usage paths after release

Clear disclosure of PTC rules ensures supporters fully understand their rights and benefits.

Good communication reduces uncertainty and builds long-term confidence.

To ensure consistent and timely communication, the Platform provides standardized templates that project owners must use when interacting with supporters.

1. Project Update Logs

Project owners are required to publish regular updates covering:

• Current progress and completed milestones
• Next development steps
• Any changes to the original plan

These updates help supporters stay informed and engaged throughout the project lifecycle.

2. Delay Notification Templates

If delays occur, project owners must issue prompt and clear delay notifications explaining:

• The reason for the delay
• The impact on delivery timelines
• Revised schedules and mitigation plans

Transparent delay communication helps maintain credibility, even when challenges arise.

3. PTC Rights Distribution Confirmation

When PTC points are released or granted, supporters will receive clear confirmation notices, including:

• The amount of PTC issued
• The release time and status
• Applicable usage conditions

This ensures supporters can easily verify their rights and track their PTC activity.

Through standardized project pages, structured updates, and clear PTC communication, the Platform aims to:

• Reduce information asymmetry
• Set realistic supporter expectations
• Strengthen long-term trust between project owners and supporters

Transparency is not just a rule — it is a core principle that guides how our crowdfunding ecosystem operates.